Privacy Policy

1. Who We Are

Secure Top Roofing ("we", "our", or "us") is a roofing company operating in Dublin 15 and surrounding areas. We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

2. Information We Collect

Information You Provide to Us:

• Contact Information: Name, email address, phone number, postal address
• Service Information: Details about your roofing needs, property type, project timeline
• Communication Records: Messages, emails, and call records when you contact us
• Quote Requests: Information provided when requesting quotes or estimates

Information We Collect Automatically:

• Website Usage: Pages visited, time spent, browser type, device information
• Analytics Data: Analytics data is collected only after you give explicit consent via our cookie banner. No Google Analytics cookies are placed before consent is obtained.
• Cookies: Essential cookies for website functionality, analytics cookies with consent
• IP Address: For security and geographical targeting purposes

3. How We Use Your Information

We use your personal information for the following purposes:

Service Provision (Legal Basis: Contract/Legitimate Interest):

• Responding to your enquiries and quote requests
• Providing roofing services and estimates
• Scheduling appointments and site visits
• Processing payments and invoicing
• Providing customer support and after-sales service

Marketing (Legal Basis: Consent/Legitimate Interest):

• Sending relevant service updates and offers (with consent)
• Newsletter communications (with explicit consent)
• Following up on completed projects for testimonials

Follow-up Communications (Legal Basis: Legitimate Interest):

• Following up on quote requests and project enquiries
• Requesting feedback after completed projects
• Providing warranty and after-care information

Website Analytics (Legal Basis: Consent):

• Understanding which pages visitors find most useful
• Improving our website performance and user experience
• Measuring how people find our website (search, direct, etc.)

Note: We only use basic analytics. No remarketing or complex tracking systems.

4. Cookies and Tracking

We use cookies to enhance your browsing experience. You can control cookie preferences through our cookie banner.

Types of Cookies:

• Essential Cookies: Required for website functionality (no consent needed)
• Analytics Cookies: Google Analytics for website performance (requires consent)
• Preference Cookies: Remember your cookie choices (essential)

You can withdraw cookie consent at any time by clearing your browser cookies or contacting us.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted partners who help us provide services (e.g., payment processors, email services)
• Subcontractors: When necessary for completing roofing projects (with your knowledge)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or sale (with notification)

All third parties are required to protect your information and use it only for specified purposes.

6. Data Retention

We keep your personal information only as long as necessary:

• Quote Requests: Typically deleted within 1-3 months if no response or project doesn't proceed
• Active Customer Records: Kept during project completion (typically 1-2 years)
• Completed Projects: Basic records kept for 7 years for tax/legal requirements only
• Marketing Consents: Until consent is withdrawn
• Website Analytics: Anonymous data only, managed by Google Analytics
• Email Communications: 3 years after last interaction

Important: If you request your data and we've already deleted it as part of our normal business process, we'll inform you that no data exists to provide. This is compliant with GDPR as we only retain data when necessary.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing/analytics

To exercise any of these rights, please contact us at info@securetoproofing.ie or 089 255 7199. We will respond within one month.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• SSL encryption for data transmission
• Secure hosting with regular backups
• Access controls and staff training
• Regular security assessments
• Incident response procedures

9. International Transfers

Some of our service providers (like Google Analytics) may process data outside the EU. We ensure appropriate safeguards are in place, including adequacy decisions and standard contractual clauses.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie.